Return Policy
Return & Refund Policy
Last Updated: September 3, 2026
Mossy Oak Graphics is committed to providing high-quality products and wants you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return or exchange subject to the terms of this policy.
Standard Graphics
Undamaged, unused, and uninstalled graphics may be returned or exchanged within 30 days of delivery.
Products must be returned in their original condition and, when applicable, with the original packaging, packing materials, and original order documentation.
To start a return or exchange, please contact our customer service team at:
We will provide a return authorization number and instructions for sending the product back.
Once your return has been authorized, please ship the item back within 10 days of authorization. For your protection, we recommend using a trackable shipping service and insuring the package for its full value. Mossy Oak Graphics is not responsible for items lost or damaged while being returned to us.
Your return or exchange will be processed after the product has been received and inspected.
If the returned product does not meet the eligibility requirements, we will contact you to discuss the available options. Unauthorized returns may not be accepted.
Returns Requested After 30 Days
Returns or exchanges requested more than 30 days after delivery may be accepted at our discretion and will be subject to a 15% restocking fee.
Please contact customer service before sending any product back.
Products Damaged, Defective, or Incorrectly Shipped
If you receive a product that is damaged, defective, printed incorrectly, contains an error in the image, or is different from what you ordered, please contact us at:
Please provide your order number and photographs showing the issue when applicable.
If the issue was caused by an error on our part, a manufacturing defect, or damage caused during shipping, we will work with you to provide an appropriate resolution, which may include a replacement, reprint, exchange, or refund.
When a return is required because of an error on our part, we will reimburse the applicable return shipping cost.
Damage caused by improper installation, misuse, modification, or failure to follow installation instructions may not qualify as a product defect.
Custom and Personalized Products
Certain products are made specifically for an individual order or customized according to customer specifications.
Because these products are produced specifically for the customer, custom or personalized products may not be eligible for return or exchange due to buyer's remorse, incorrect measurements, incorrect selections, or other customer-provided information or specifications entered at the time of purchase.
If a custom or personalized product arrives defective, damaged, printed incorrectly, or materially different from the approved order, please contact customer service within 30 days of delivery so we can review the issue and determine an appropriate resolution.
Any product-specific return restrictions will be displayed on the applicable product page or communicated during the ordering process.
Home Decor Products
Blankets, pillows, and doormats are custom printed products and are subject to the following policy.
Eligible Issues
Home decor products are eligible for a refund or reprint if:
- The item contains a manufacturing defect.
- The item was printed incorrectly.
- The item arrives damaged during shipping.
Non-Eligible Issues
We do not offer refunds, exchanges, or reprints for home decor products due to:
- Buyer’s remorse.
- An error in the photo or artwork submitted by the customer.
- Incorrectly selected size.
- Incorrectly selected color or pattern.
- Other customer-provided information or selections that were entered incorrectly at the time of purchase.
How to Request a Refund or Reprint
Contact support@mossyoakgraphics.com within 30 days of delivery.
Please include your order number and clear photographs showing the printing error, defect, or damage.
Our customer service team will review the information and determine whether the issue qualifies for a refund or reprint.
If approved, we will provide the appropriate resolution at no additional cost to the customer.
Refunds
When a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return, replacement, or refund is the result of an error on our part or otherwise required by applicable law.
Exchanges
If an eligible product qualifies for an exchange, we will provide instructions for returning the original item.
Replacement products will generally be shipped after the returned product has been received and approved, unless otherwise agreed by customer service.
Warranty
If you are unsatisfied with our products or service for any reason, please contact our customer service team so we have an opportunity to address the issue.
For additional information regarding product warranties, please refer to our Warranty Policy or contact customer service.
Contact Us
If you have questions about a return, exchange, refund, damaged product, defective product, or warranty, please contact us:
Mossy Oak Graphics
Operated by Prinstant, LLC
1681 Harmon Road
Auburn Hills, MI 48326
Email: support@mossyoakgraphics.com
Phone: +18886141160
Business Hours:
Monday–Friday, 9:00 AM–5:00 PM
Saturday–Sunday: Closed
We value your feedback and want to make sure we have an opportunity to address any issue with your order.